Order Turnaround Time:
All Paleh products will be dispatched within 2-3 business days. Once your order is dispatched, you will receive a shipping notification immediately from us via email. You can choose between two shipping options (for international shipping) as seen below.
Shipping within Singapore:
All domestic purchases made at Paleh are shipped via Qexpress.
International Shipping (DHL Express Worldwide):
International purchases made at Paleh can be shipped via DHL Express Worldwide. DHL Express Worldwide shipping fees are calculated according to the zone your country is in and we have provided the relevant fees for each zone below:*Please note that rates are in SGD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Also, please note that all shipments quoted below are non-insured, if you require insured-shipping do contact us at firstname.lastname@example.org
Zone 1 ($44 SGD per order): Malaysia.
Zone 2 ($52 SGD per order): Brunei, Hong Kong, Indonesia, South Korea, Macau, Philippines, Taiwan, Thailand and Vietnam.
Zone 3 ($60 SGD per order): Australia, China, India, Japan and New Zealand.
Zone 4 ($140 SGD per order): Bangladesh, Bhutan, Cambodia, Cook Islands, Fiji, Kiribati, Lao P.D.R, Maldives, Mongolia, Myanmar, Nauru, Nepal, New Caledonia, Niue, Pakistan, Samoa, Solomon Islands, Sri Lanka, Tahiti, Timor-Leste, Tonga, Tuvalu and Vanuatu.
Zone 5 ($80 SGD per order): Canada, Mexico and United States of America.
Zone 6 ($88 SGD per order): Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, Norway, Papua New Guinea, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, Austria and Vatican City.
- Zone 7 ($125 SGD per order): Albania, Bahrain, Bosnia & Herzegovina, Egypt, Gibraltar, Guernsey, Israel, Jersey, Jordan, Kosovo, Kuwait, Montenegro, North Macedonia, Qatar, Saudi Arabia, South Africa, Turkey, United Arab Emirates.
- Zone 8 ($248 SGD per order): Afghanistan, Algeria, America Samoa, Angola, Anguilla, Antigua, Argentina, Armenia, Aruba, Azerbaijian, Bahamas, Barbados, Belarus, Belize, Benin, Bermuda, Bhutan, Bolivia, Bonaire, Botswana, Brazil, Burkina Faso, Burundi, Cameroon, Cape Verde, Cayman Islands, Central Africa Rep, Chad, Chile, Colombia, Comoros, Congo, Congo DPR, Cook Islands, Costa Rica, Cote D Ivoire, Cuba, Curacao, Djibouti, Dominica, Dominican, Ecuador, EI Salvador, Eritrea, Eswatini, Ethiopia , Falkland Islands, Faroe Islands, French Guyana, Gabon, Gambia, Georgia , Ghana, Greenland, Grenada, Guadeloupe, Guam, Guatemala, Guinea Rep, Guinea-Bissau, Guinea Equatorial, Guyana (British), Haiti, Honduras, Iceland, Iran, Iraq, Jamaica, Kazakhstan, Kenya, Kiribati, Kyrgyzstan, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mali, Mariana Islands, Marshall Islands, Martinique, Mauritania, Mauritius, Mayotte, Micronesia, Moldova, Mongolia, Montserrat, Morocco, Mozambique, Namibia, Nauru, Nevis, New Caledonia, Nicaragua, Niger, Nigeria, Niue, Palau, Panama, Paraguay, Peru, Puerto Rico, Reunion, Russian Federation, Rwanda, Saint Helena, Samoa, Sao Tome and Principe, Senegal, Seychelles, Sierra Leone, Solomon Islands, Somalia, Somaliland, South Sudan, St. Barthelemy, St. Eustatius, St. Kitts, St. Lucia, St. Maarten, St. Vincent, Sudan, Suriname, Syria, Tahiti, Tajikistan, Tanzania, Timor-Leste, Togo, Tonga, Trinidad and Tobago, Tunisia, Turkmenistan, Turks & Caicos, Tuvalu, Uganda, Ukraine, Uruguay, Uzbekistan, Vanuatu, Venezuela, Virgin Islands-British, Virgin Islands-US, Yemen, Zambia, Zimbabwe
International Shipping (Economy Shipping):
International purchases made at Paleh can be shipped via Economy Shipping. Economy shipping fees are calculated according to the zone your country is in and we have provided the relevant fees for each zone below:*Please note that rates are in SGD and exclude customs duties, taxes, clearance-related charges, VAT and all surcharges. Also, please note that all shipments quoted below are non-insured and cannot be insured for Economy Shipping option.
Shipping duration takes about 2-3 weeks for Economy Shipping option and we strongly recommend DHL Express Worldwide shipping option for purchase above $1000 SGD.
- Zone 1 ($6.00 SGD per order): Malaysia
- Zone 2 ($10.00 SGD per order): Hong Kong, Indonesia, Macau, Philippines, South Korea, Taiwan, Thailand, Vietnam.
- Zone 3 ($30.00 SGD per order): Australia, Austria, Belgium, Canada, Denmark, France, Germany, Greece, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Oman, Portugal, Qatar, Russia, Saudi Arabia, Spain, Sweden, Switzerland, Turkey, United Arab Emirates, United States of America, United Kingdom.
1.1. Watch items
1.1.1. Paleh does not guarantee the ability of waterproofing/water resistance for any watch.
1.1.2. All watches cannot be returned or exchanged once purchased.
1.1.3. Should there be a concern about the authenticity or quality of the watch, it can be brought to our attention by emailing us at email@example.com within 15 working days of the date of receipt of the Product. Where it has been shown that a watch is inauthentic or of unsatisfactory quality, you may return the watch in exchange for a full refund for the amount of the watch, minus the shipping fee.
1.1.4. Paleh retains sole discretion in determining whether a watch has been shown to be inauthentic or of unsatisfactory quality.
1.1.5. All watches must be returned in the original condition it was delivered, including in original packaging and with complete paperwork.
1.2. Non-watch items
1.2.1. All non-watch items including, but not limited to, watch accessories and tools, may be returned within 7 days of receipt for store credit or exchange only.