Terms and Conditions
The following terms and conditions apply to www.thepaleh.com (“the Site”) and form the terms and conditions (“the T&Cs”) on which we supply products and services to you. Please read through the T&Cs prior to using the Site. Your use of the Site indicates that you have acknowledged, understood and agree to adhere to the T&Cs.
- SERVICE DESCRIPTION
1.1. Paleh LLP (“we”, “us”) is a company registered in Singapore).
1.2. Paleh strives to provide its customers with high quality watches sourced from commercial and private dealers, watch accessories, and tools, made available via the Site. These watches include, but are not limited to, vintage watches and modern contemporary watches.
1.3. To ensure quality, all products are inspected before shipping. We provide an additional servicing option for selected watches.
- ACCESSING AND USING THE SITE
2.1. As a condition of your access to and/or use of the Site, you warrant that:-
2.1.1. all information supplied by you on the Site is accurate, current and complete;
2.1.2. you are 18 years of age or older in order to access and/or use the Site; and
2.1.3. you will not copy or distribute any part of the Site in any medium without Paleh's prior written authorization.
2.2. You shall be solely responsible for your access to and/or use of the Site and its materials herein.
2.3. Where you create a user account and password, you must treat such information as confidential, and you must not disclose it to any third party.
2.4. We reserve the right to disable any user account at any time, if in our opinion you have failed to comply with any of the provisions of these T&Cs.
- INTELLECTUAL PROPERTY RIGHTS
3.1. Paleh is the owner or the licensee of all intellectual property rights in and to the content on the Site, and in the material published on it.
3.2. You may not copy, reproduce, modify, republish, upload, post, transmit, adapt, download, distribute or howsoever deal with any content or material from the Site in any form or by any means without Paleh's prior written permission, and you are solely responsible for obtaining such permission before dealing with any content or material that is available on the Site.
- LINKS TO THIRD PARTY SITES
4.1. The Site may contain links to third party websites that are not affiliated with or owned, operated, or controlled by Paleh, including third party payment system providers. You acknowledge and agree that Paleh is not responsible for the content, privacy policies, or practices of such third party websites or the companies that own them. By using the Site, you expressly relieve Paleh from any and all liability arising from your access and use of any third party website.
4.2. We encourage you to review the terms and conditions and privacy policies of any third party websites before using them and disclosing your personal data to them.
- WARRANTIES AND LIABILITY
5.1. The Site, its services and all information provided herein are provided on an “as is” and “as available” basis. Warranties of any kind, either expressed or implied, other than those imposed by law, including but not limited to warranties of title or implied warranties of merchantability, satisfactory quality, fitness for a particular purpose or non-infringement, are excluded.
5.2. Without limiting the generality of the foregoing, we expressly disclaim any warranty, condition, guarantee, term or representation (i) as to the reliability, accuracy, completeness, and validity of any content or material on the Site; (ii) that the functions contained on the Site will be secure, uninterrupted or error-free; and (iii) that any defects will be corrected. Any and all such warranties, conditions, terms and representations are specifically excluded.
5.3. We assume no responsibility for errors or omissions in the materials on the Site, including factual or other inaccuracies or typographical errors. You expressly agree that your use and/or access of the Site is at your sole risk.
- PRODUCT DESCRIPTIONS AND DEFECTS
6.1. We try to be accurate as reasonably possible in our descriptions of products available for purchase through the Site. However, the images of the products on our Site are for illustrative purposes only. We do not warrant that product descriptions or other content on the Site are accurate, complete, reliable, current, or error-free.
- ORDERS & PAYMENTS
7.1. You may place an order with us by adding an item to your cart and clicking on the “Proceed to checkout” option. You shall be responsible for ensuring the accuracy of all orders. All orders will be deemed to be irrevocable and unconditional upon transmission through the Site, and we shall be entitled, but not obliged, to process such order(s) without your further consent and any further reference or notice to you.
7.2. We reserve the right to accept or decline any and all orders received from or through the Site in our sole and absolute discretion.
7.3. The price payable by you for the Product shall be the price of the Product listed for sale as stated on the Site at the time your order is transmitted to us through the Site, and any applicable taxes. All prices are subject to taxes, unless otherwise stated. We reserve the right to amend the price of any Product at any time without giving any reason or prior notice. We accept all major credit cards and PayPal.
7.4. Once we have received payment, our acceptance of your order will take place when a confirmation email is sent to your registered email address with us, at which point a contract will come into existence between you and us. Each fully-paid order accepted by us shall constitute a separate and individual contract governed by these T&Cs (an "Order"). We will assign an order number to your Order when we accept your Order.
7.5. Shipping of the product shall be made upon receipt of payment and shall be made to the address which you specify in your Order.
8.1. Paleh uses a third-party payment processor (the “Payment Processor”) to charge your payment account that you specify (e.g. credit card, etc). The processing of payments will be subject to the terms, conditions and privacy policies of the Payment Processor in addition to this Agreement. We are not responsible for error by the Payment Processor. We reserve the right to correct any errors or mistakes that it makes even if it has already requested or received payment.
8.2. The terms of your payment will be based on your Payment Method and may be determined by agreements between you and the financial institution, credit card issuer or other provider of your chosen Payment Method. If we, through the Payment Processor, do not receive payment from you, you agree to pay all amounts due upon demand.
- RETURN POLICY
9.1. Watch items
9.1.1. All watches cannot be returned or exchanged once purchased.
9.1.2. Should there be a concern about the authenticity or quality of the watch, it can be brought to our attention by emailing us at email@example.com within 15 working days of the date of receipt of the Product. Where it has been shown that a watch is inauthentic or of unsatisfactory quality, you may return the watch in exchange for a full refund for the amount of the watch, minus the shipping fee.
9.1.3. Paleh retains sole discretion in determining whether a watch has been shown to be inauthentic or of unsatisfactory quality.
9.1.4. All watches must be returned in the original condition it was delivered, including in original packaging and with complete paperwork.
9.2. Non-watch items
9.2.1. All non-watch items including, but not limited to, watch accessories and tools, may be returned within 7 days of receipt for store credit or exchange only.
10.1. Paleh engages a third-party servicing provider to provide customers with an option to service their watches before it is shipped to them.
10.2. You may opt in for the service by checking the box “I wish to have the watch serviced” when placing your Order. As not all watches are able to be serviced, you will be sent an email within 5 working days as to the availability and pricing of such servicing, after which you may reply as to your willingness to send your watch for such servicing before it is shipped to you, only at which point a contract will come into existence between you and us. All replies will be deemed to be irrevocable and unconditional.
10.3. Please refer to Clauses 8.1 and 8.2 for conditions as to payment.
10.4. The servicing of your watch will take up to 30 working days.
10.5. We provide a 100-day mechanical warranty for all buyers that choose to service their watches with us. Should you feel that a watch is of unsatisfactory quality, please email us at firstname.lastname@example.org within 100 working days. Paleh retains sole and absolute discretion in determining whether a watch is of unsatisfactory quality.
10.6. If a watch is shown to be of unsatisfactory quality, you may return the watch for a full refund on its price as indicated on the Site, minus the shipping fee.
11.1. You agree to indemnify us and hold us and our partners, affiliates, subsidiaries, advertising agencies, agents and their employees, officers, directors, and representatives harmless from any claims, losses, and damages, including reasonable attorneys’ fees, arising out of your access of, use of and/or participation in this Site, including (i) any claims of infringement of a third party’s rights; (ii) damage to tangible property, bodily injury, or death; (iii) negligence or willful misconduct caused or attributable to you or any of your agents, and (iv) breaches of your obligations under these T&Cs.
12.1. Waiver & Severability: The failure of Thessalonianstime to enforce any right or provision of these T&Cs shall not be deemed a waiver of such right or provision. In the event that any provision of these T&Cs is held to be invalid, illegal or unenforceable, the remaining provisions of these T&Cs shall remain in full force and effect.
12.2. Third Party Rights: A person who is not a party to this agreement shall have no right to enforce or to enjoy the benefit of any term of this agreement.
12.4. Governing Law: These T&Cs and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Singapore. Any claim or dispute arising out of or relating to these T&Cs and/or your access to and/or use of the Site which cannot be resolved through negotiation will be subject to the non-exclusive jurisdiction of the courts of Singapore.
13.1. We reserve the right to review these T&Cs and update them accordingly to more accurately reflect developments in our business operations. Please review these terms regularly because your continued use of the Site will indicate your acceptance of the revised T&Cs.